Draft for legal review. Not in force yet.

Terms of Service

Last updated: 5 November 2026. Draft for legal review. Placeholders are in [square brackets].

1. Who we are

Cadeloop ("we", "us") is a video editing app and online service provided by GQ Internet Venture LLC, 3400 Cottage Way, Ste G2 #16227, Sacramento, CA 95825, United States (the "Company"). These terms are an agreement between you and the Company. By downloading the app, creating an account or paying for a plan, you agree to them and to our Privacy Policy. If you use Cadeloop for a business, you confirm you may accept these terms for it.

2. The service

Cadeloop is a desktop app for Windows and Mac, a browser version when available, and online services: accounts, plans and payments, built-in AI ("Cadeloop AI"), Cloud Boost (processing in our cloud), updates and support. Editing, transcription, sound clean-up and export run on your own computer unless you choose Cloud Boost. Some features send text or audio to AI companies to work; the Privacy Policy lists which, and when.

You can use the app without an account. An account is needed for Cadeloop AI, Cloud Boost and paid plans.

3. Your account

You must be at least 16 (or the age of digital consent where you live). Give a real email address you can read; we sign you in with a link sent to it, or with Google or Apple. Keep access to your email and devices safe: you are responsible for what happens on your account. Tell us at hello@cadeloop.com if you think someone else has used it. One person per account; accounts cannot be shared or resold.

4. Plans and payment

• Free includes the app and every feature that runs on your own computer, with unlimited editing. Exports on Free go up to 1080p and carry a small "Made with Cadeloop" mark; paid plans export up to 4K without it. Free includes no Cadeloop AI credits: you can buy credit packs to use Cadeloop AI in the desktop app. On the web, Free shows the demo episode only (no uploads).
• Paid plans (Occasional, Weekly, Daily and Own AI) are billed in advance, monthly or yearly, by our payment provider Stripe. Prices are shown on the Pricing page before you pay, with tax where it applies.
• Renewal: plans renew automatically at the end of each period until you cancel. You can cancel at any time in your account; your plan stays active until the end of the period you paid for, and then your account moves to Free.
• Changing plans: upgrades apply at once; Stripe charges or credits the difference for the rest of the period. Downgrades apply as Stripe shows when you change.
• Price changes: we will tell you at least 30 days before a new price applies to you, and you can cancel before it does.
• Failed payments: if a renewal cannot be charged, Stripe tries again for a short time; if it still fails, your plan ends and your account moves to Free.
• 14-day money-back guarantee: if you are not happy with your first payment for any paid plan (monthly or yearly), email hello@cadeloop.com from your account address within 14 days of that payment. If you have barely used it (fewer than 2,500 credits and no web exports), we refund it in full; otherwise we refund the price minus what you used (each credit used counts as US$0.001). The plan then ends and the credits it gave are removed. One refund per customer. Later payments are not refunded: cancel at any time and the plan runs to the end of the period you paid for, with no partial refunds.
• Starting at once: when you pay, you ask us to start the service straight away and confirm that you understand that AI processing you have used cannot be refunded ("Start now. I understand used AI time isn't refundable.").
• Credit packs: an unused pack can be refunded within 14 days of purchase.
• Other refunds follow the Refund Policy, which is part of these terms.

5. Credits

• Cadeloop AI is paid with credits: Occasional, Weekly and Daily give a monthly allowance (2,500, 7,500 and 15,000 credits). Anyone, on any plan including Free, can buy credit packs ($5 for 1,000 credits, $10 for 2,000, $15 for 3,000).
• Web uploads (and Cloud Boost) use the monthly upload hours in Occasional, Weekly and Daily (5, 10 and 15 hours of recording; a 4K recording counts three times); beyond them, and on the Own AI plan, they use credits from packs. Web exports are free, with a fair-use limit (after the first 10 exports of one recording, each uses credits).
• On the Own AI plan your own key does the AI. Dubbing uses your own ElevenLabs account and is billed by ElevenLabs; Cadeloop credits are not used for it. There are no team plans, launch offers or introductory discounts.
• A plan's monthly credits and upload hours start again on each payment date (yearly plans: on the same day each month) and do not roll over; when you first subscribe you get the month's credits at once. Bought credits last 12 months from your latest pack purchase, and are used after the monthly credits.
• Credits have no cash value, cannot be transferred or sold, and are not refunded except under the Refund Policy or where the law requires. If a payment is refunded or reversed, the credits it bought are taken back (credits already used stay used).
• The credits a job uses depend on its size (for example the length of the transcript or the minutes of audio). The app shows your balance and what each job used.

6. Fair use and limits

To keep the service working for everyone and to protect you from runaway charges, we apply limits: a number of AI requests per minute, a few jobs at the same time, and a daily and monthly safety limit on how much processing one account can use. If you reach one, the app tells you; contact us if you need more. We may also pause Cadeloop AI or Cloud Boost briefly when demand is very high; your credits are kept.

7. Your own keys

On the "Own AI" plan, or whenever you add your own key in Settings, the app connects to the AI, music or stock-footage company you chose (dubbing uses your own ElevenLabs key). That company bills you directly, its terms and usage policies apply to that use, and you are responsible for following them and for the charges. We are not responsible for those companies' services.

8. Cloud Boost

On paid plans, Cloud Boost (and the web version) processes footage in our cloud when you ask it to. It uses your plan's upload hours, then credits (shown on the Pricing page). To run a job, you let us store and process the files you send, only to give you the result. We delete them within 24 hours after the job (and in any case within 7 days). Keep your own copies: we are not a backup service. Cloud Boost is not part of the Free plan.

9. Your content

You own your footage. Your footage, recordings, transcripts, edits and finished videos stay yours. You give us only the permission we need to run the features you choose (for example, to send a transcript to an AI company when you ask for chapters, or to process a file you send to Cloud Boost). We do not use your content to train AI models.

You are responsible for having the rights to what you edit and publish, and the permission of the people who appear or speak in it.

• Voice prints (telling speakers apart by voice) are off by default. Turn them on only if the people speaking agree; the app asks you to confirm this.
• Dubbing works only with your own ElevenLabs account, and only with the consent of each person whose voice is recreated in another language. The app asks you to confirm this before every dub.

10. Things made with Cadeloop

• Graphics, templates, fonts and sounds in the app may be used in the videos you make with Cadeloop, including commercial videos. You may not sell, share or distribute them on their own or as templates.
• Studio music beds made by the app may be used in your videos, including commercial ones.
• Library music by Kevin MacLeod is licensed under Creative Commons Attribution 4.0. You must credit it; the app adds the credit line to your video descriptions. Keep it there.
• Music you upload is your responsibility: make sure you have the right to use it.
• AI music is made by ElevenLabs with your own key, under ElevenLabs' terms.
• Stock clips come from Pexels or Pixabay under their own free licences (for example: no selling unaltered copies, no suggesting that people shown endorse you). The app keeps the source and licence of each clip; you are responsible for using them as those licences allow.
• Map graphics use public-domain map data and may not match the official maps required in some countries (for example mainland China). The app can hide them for an episode.

11. AI output

Transcripts, cuts, chapters, translations, titles, descriptions, graphics text, dubs and other AI results can be wrong, incomplete or not suitable. Review them before you publish. You decide what is published and you are responsible for it.

12. Acceptable use

Do not use Cadeloop to break the law; to infringe anyone's copyright, privacy or other rights; to make content that impersonates a real person or recreates their voice without their consent; to make sexual content involving minors, or content that harasses, threatens or incites violence; to send spam or malware; or to try to get around credits, limits or security, overload the service, or copy or resell it. We may suspend features or accounts that do.

12a. Copyright complaints (DMCA)

We do not host or publish your videos: they stay on your computer, and files sent to Cloud Boost are deleted within 24 hours. If you believe material handled through Cadeloop infringes your copyright, send a notice with the details the U.S. Digital Millennium Copyright Act requires (your contact details, the work, where the material is, a good-faith statement, a statement under penalty of perjury that you are authorised, and your signature) to our designated agent: [DMCA agent: name, address, email]. You can also write to hello@cadeloop.com. We may close the accounts of repeat infringers.

13. Software, updates and open source

We give you a personal, non-exclusive, non-transferable licence to install and use the app on computers you own or control, while you follow these terms. The app updates itself from time to time. It includes open-source software under its own licences (listed in the app and its folder); nothing in these terms limits your rights under those licences.

14. Third-party services

Cadeloop works with services we do not control: Stripe, AI companies, ElevenLabs, Pexels, Pixabay, Google, Apple, GitHub and others. Their terms apply to their part, and we are not responsible for their availability or results.

15. Availability and changes

We work to keep the service running but cannot promise it will always be available or error-free. We may change, add or remove features. If a change materially reduces a paid plan you are on, you may cancel and receive a pro-rata refund for the unused part of the period.

16. Ending the agreement

You can stop using Cadeloop and close your account at any time (email hello@cadeloop.com [to build: a "Delete account" button]). Closing an account cancels its plan at the end of the paid period and removes unused credits. We may suspend or close accounts that seriously or repeatedly break these terms, after a warning where reasonable; if we close a paid account without such a reason, we refund the unused part of the period. Your projects and exports are on your computer and stay yours.

17. Warranty and liability

Nothing in these terms limits liability that cannot be limited by law, or your rights as a consumer where you live. Otherwise, to the extent the law allows: the service is provided "as is" and "as available", without warranties of any kind; we are not liable for indirect or consequential loss, lost profits, or loss of data (keep backups of your footage and projects); and our total liability to you is limited to the greater of the amount you paid us in the 12 months before the claim or US$100.

18. Law and disputes

These terms are governed by the laws of the State of California, United States, without regard to its conflict-of-law rules. [Courts or arbitration: to be decided by counsel.] If you are a consumer, you keep the protections of the law where you live and may bring claims in your local courts where that law allows. Please contact us first at hello@cadeloop.com; most problems can be solved quickly.

19. General

If part of these terms cannot be enforced, the rest still applies. If we do not enforce a right at once, we have not given it up. You may not transfer these terms without our consent; we may transfer them to a company that takes over Cadeloop. You must follow export-control and sanctions laws that apply to you.

20. Changes to these terms

We will post changes here with a new date. For significant changes we will tell you by email or in the app at least 30 days before they apply; if you do not agree, you can cancel before then.

21. Contact

GQ Internet Venture LLC, 3400 Cottage Way, Ste G2 #16227, Sacramento, CA 95825, United States. Support: hello@cadeloop.com.